FAQs
Welcome to the Gift by Bandhan FAQ page! Here you’ll find answers to common questions about our products, shipping, payments, and more. If you have a question that isn’t listed here, feel free to reach out to us!
1. What products do you offer?
We offer a range of Jewelry, Rakhi, Accessories and Home Decor products. Our selection is curated to provide meaningful, beautifully crafted items perfect for gifting or personal use.
2. Do you ship internationally?
Yes, we currently in Canada and plan to expand to more countries soon US and India. Please check our Shipping Policy for more details on international shipping.
3. How long does shipping take?
Shipping times depend on your location:
- Domestic (Canada) : 7-12 business days for standard shipping.
- USA : 7-12 business days. Please note that shipping times may vary during holidays or peak seasons.
- India : 12-15 business days. Please note that shipping times may vary during holidays or peak seasons.
4. How much does shipping cost?
Shipping costs vary based on location and the weight of your package. For orders shipping to Canada, there is a flat shipping charge, which will be calculated at checkout. For more information, refer to our Shipping Policy.
5. What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
6. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the courier's tracking service.
7. Do you offer returns or exchanges?
Yes, we offer returns and exchanges (only manufacturer defects, Damage not included) within 7 days of delivery. Please ensure the item is unused and in its original packaging. Check out our Return & Refund Policy for more details.
8. Will I have to pay customs duties or taxes for international orders?
For orders shipped to US & India or other international locations, customs duties, taxes, or import fees may apply. These charges are the customer's responsibility. Please consult with your local customs office for more information.
9. Can I cancel or change my order after placing it?
Once an order is placed, it is processed quickly. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate changes if the order has not been shipped yet.
10. How can I contact customer service?
You can reach our customer service team via email at GiftByBandhan@gmail.com. We’re here to help you with any inquiries or issues you may have.
11. Do you offer gift wrapping?
Yes, we offer Gift Wrapping Services for select items. You can choose the option during checkout, and we’ll ensure your gift is beautifully wrapped.
12. Are your products customizable?
Some of our jewelry items can be customized. Please check the product description for customization options or contact us directly for more information.